Shipping Policy

Thank you for visiting and shopping at www.aoyamall.co.uk Following are the terms and conditions that constitute our shipping policy.All products are free shipping, there is no requirement for the order amount. 

1. Type of Transport
During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as such as Lost, we will inform you in time. And reissue it for you in time. 
The express companies we cooperate with and commonly used are: DPD, XDP,Royal Mail,Hermes,UPS,Palletways,GLS,DHL,TNT. We do not support the designated courier company.

2. Shipping
First of all, we support delivery to the Great Britain. The main market of this website is the Great Britain.

Warehouse	Shipping fee	Order amount	Shipping days
British Mainland	Free	Free shipping on all products	3~ 5 days
Scotland	Free	Free shipping on all products	3~ 5 days
Wales	Free	Free shipping on all products	3~ 5 days
Northern Ireland	Free	Free shipping on all products	3~ 5 days

You can purchase other orders that exceed the area in the form. If it cannot be sent or the shipping fee is too expensive, we will contact you in the email to help you cancel the order.

Notes on delivery:
If you only receive the table legs, please don't worry, your table is still on the way. We send out the tabletop and table legs at the same time.
Due to the large volume of the table or table and chair combination, we usually ship separately.

3. Update order delivery
If you want to change the address before the product is sent, you can contact us in the email, we know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.

Update the order in transit: If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)

4. The item never arrived (lost in transit)
If you have never received the purchased product, please rest assured, we will reissue a new intact product for you. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.

5.Please noted that affected by Covid-19, there will be some delay on the delivery.